Refund policy

Refund Policy

Because Florida Sun Kefir Water Kefir Grains are a fresh, live culture, we generally cannot accept returns of our water kefir grains.

Problems With Your Order

We want you to receive your order in good condition. Please inspect your package when it arrives.

If your order arrives damaged, you receive the wrong item, or there is another problem with your order, please contact us as soon as possible so we can review the situation and help make it right.

When contacting us, please include your order number and a description of the problem. Photographs may be requested when appropriate.

Live Water Kefir Grains

Water kefir grains are a living culture and can vary naturally in appearance, size, color, and activity. These natural variations are not considered defects.

Results can also vary depending on water, sugar, temperature, ingredients, brewing methods, and care after delivery.

Refunds and Replacements

When an order qualifies for a refund or replacement, Florida Sun Kefir will determine the appropriate resolution based on the circumstances.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has been prepared or shipped, cancellation may no longer be possible.

Contact Us

If you have questions or concerns about your order, please contact Florida Sun Kefir through the contact information provided on our website.