Shipping policy

Shipping Policy

At Florida Sun Kefir, we carefully prepare and package our fresh, live water kefir grains for shipment.

Order Processing

Orders are prepared as promptly as possible. Because our water kefir grains are a live culture, processing and shipping schedules may occasionally be adjusted to help protect the grains during transit.

You will receive shipping information when your order has been processed for shipment.

Shipping & Delivery

Delivery times are estimates and may vary depending on the destination, carrier service, weather, holidays, and other circumstances outside our control.

Carrier delays may occasionally occur after an order has been shipped.

Shipping Live Water Kefir Grains

Water kefir grains are a living culture. Their appearance and activity may temporarily change during shipping, particularly during periods of hot or cold weather.

After arrival, the grains may require one or more brewing cycles to fully adjust to their new environment and become highly active.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible. Once an order has been shipped, we may not be able to change or redirect it.

Damaged or Problem Shipments

If your order arrives damaged or there is a problem with your shipment, please contact Florida Sun Kefir as soon as possible.

Please include your order number and a description of the problem. Photographs may be requested when appropriate so we can evaluate the situation and help resolve it.

Contact Us

If you have questions about the shipping of your Florida Sun Kefir order, please contact us using the contact information provided on our website.